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Nick is a nice guy. Maybe pushed harder on the vendor for answers sooner in my case; it went on for a month when I feel it could have been resolved at the get go before I traveled, rented, sat for a month. I think Nick and I both learned more about 3rd party vendors!
Allie was cheerful but not over the top, pleasant and down to earth to talk to. Good communication via texts and emails always available or let you know if she would not be available.