Dianna Le

IDR is seeking an IT Field Services Program Manager to join an engagement supporting a global project. This onsite role in Alpharetta, GA  will oversee end-to-end delivery of IT professional services and global field services projects across multiple customers, sites, and time zones. You’ll own schedules, scope, risks, deliverables, and stakeholder communication while coordinating engineers, subcontractors, and service partners.

Position Overview for the IT Field Services Program Manager

• Lead end-to-end delivery of IT professional services + field services projects (NA + international).
• Build/manage project schedules, milestones, dependencies, and deployment plans.
• Coordinate engineers/subcontractors/partners and align resources to project needs.
• Run kickoffs, status calls, and escalations; provide clear client/executive reporting.
• Track risks/scope/changes and ensure documentation and deliverables are completed.

Requirements for the IT Field Services Program Manager

• Strong experience managing IT infrastructure / field services / deployment projects end-to-end.
• Working knowledge of networking, wireless, data center, low voltage, EUC, and hardware deployments.
• Proven ability to manage multi-site, multi-region work across time zones and competing priorities.
• Strong customer-facing communication skills (status, exec updates, escalations).
• Background with MSPs/professional services/field services organizations strongly preferred.

What’s in it for you?

• Onsite Alpharetta delivery environment with multi-customer program exposure.
• Broad infrastructure project mix (deployments, refreshes, field services).
• Opportunity to own delivery performance across schedules, resources, and outcomes

Why IDR?

• 25+ years of proven industry experience across 4 major markets.
• Employee Stock Ownership Program (ESOP).
• Dedicated Engagement Manager committed to your success.
• Comprehensive benefits (Medical, Dental, Vision, Life Insurance, and more).
• Clearly Rated’s Best of Staffing® Client and Talent Award winner 12 years in a row.

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