Allie Hebert

IDR is seeking a IT Support Technician to join one of our top clients for an opportunity in San Antonio, Texas. You will provide on-site front-door IT support within an enterprise and government-focused environment, helping staff, executives, contractors, and visitors stay productive. This contract role supports day-to-day endpoint, collaboration, and connectivity needs with a strong emphasis on documentation, security procedures, and user experience. Position Overview for the IT Support Technician:

• Deliver on-site IT support at the San Antonio office, serving staff, executives, contractors, and visitors
• Support laptops, mobile devices, peripherals, printers, meeting rooms, collaboration tools, and network connectivity
• Handle user onboarding/offboarding, account and access coordination, asset inventory, equipment moves, and break/fix coordination
• Resolve or triage service requests using approved ticketing processes and maintain user-facing knowledge resources
• Provide time-sensitive executive-priority and business-hours support, including device deployment, refresh, relocation, and secure disposal coordination

Requirements for the IT Support Technician:

• 8+ years of experience providing onsite IT support, desktop support, endpoint support, or field support in an enterprise or government environment
• 5+ years of experience troubleshooting laptops, mobile devices, peripherals, printers, operating systems, collaboration tools, network connectivity, and user access issues
• 3+ years of experience supporting Microsoft 365, Teams, Outlook, SharePoint, OneDrive, mobile device management, endpoint security, or equivalent collaboration and endpoint platforms
• 3+ years of experience using ticketing, asset inventory, knowledge management, service documentation, and customer communications practices
• 2+ years of experience following security procedures for account access, device handling, data protection, privileged support, and incident escalation

What's in it for you?

• Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Dedicated Engagement Manager who is committed to you and your success.

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row #LI-Onsite