Downers Grove, Illinois, United States
IDR is seeking a Field Support Technician to join an organization with a focus on manufacturing support in Downers Grove, IL. This role involves providing technical assistance across multiple company sites, primarily in the Midwest, with travel required to support end-user hardware and manufacturing systems.
Position Overview for the Field Support Technician:
- Provide hands-on, on-site technical support for desktop and laptop computers, manufacturing systems, networking devices, security systems, and telecommunications across company locations.
- Serve as an escalation resource for the Service Desk, troubleshooting hardware, software, and connectivity issues.
- Support manufacturing and operational technology environments, including SAP workstations, barcode scanners, badge and access systems, and camera systems.
- Install, configure, move, add, and replace end-user equipment and supporting infrastructure.
- Assist with server and data closet activities, including equipment installs and basic troubleshooting.
Requirements for the Field Support Technician:
- 2 to 5 years of experience in a technical support or end-user computing role.
- Strong knowledge of Microsoft Windows operating systems and enterprise productivity tools.
- Experience supporting manufacturing or operational technology environments preferred.
- Ability to travel overnight, primarily within the Midwest, including Ohio.
- Reliable transportation to support travel between company locations.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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