Ashley Norman

IDR is seeking a Customer Service Representative to join one of our top clients for an opportunity in Tempe, AZ. This role involves direct customer interaction within a fast-paced environment, focusing on resolving inquiries related to products and services. The company operates within the customer service industry, emphasizing excellent communication and problem-solving skills.

Position Overview for the Customer Service Representative :

• Respond to customer inquiries via phone, email, or in-person, providing timely and accurate information. • Resolve customer complaints and billing issues through exchanges, refunds, or adjustments. • Record detailed information of customer interactions and transactions in company systems. • Escalate unresolved issues to appropriate departments for further investigation. • Follow up with customers to ensure satisfaction and proper resolution of concerns.

Requirements for the Customer Service Representative :

• 1-2 years of customer service experience. • Verbal and written communication skills. • Attention to detail and strong interpersonal skills. • Ability to work independently and manage time effectively. • High school diploma or GED preferred.

What's in it for you?

• Competitive compensation package • Full Benefits; Medical, Vision, Dental, and more! • Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets • Employee Stock Ownership Program • Dedicated Engagement Manager who is committed to you and your success. • Medical, Dental, Vision, and Life Insurance • ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. #LI-Onsite