Ashley Norman

IDR is seeking a Trust & Safety Specialist to join one of our top clients for a remote opportunity. This role supports high-profile players through complex Trust & Safety escalations, ensuring consistent decisions aligned to policy while helping identify gaps and improve workflows. You’ll partner cross-functionally with global teams to protect the player experience and drive meaningful operational improvements.

Position Overview for the Trust & Safety Specialist:

• Review complex, high-impact Trust & Safety escalations and make consistent decisions aligned to policy
• Identify and enforce against policy violations in real time, ensuring fast and accurate outcomes
• Track actions taken, spot trends, and surface moderation/policy gaps to stakeholders for remediation
• Advocate for the player experience by influencing improvements to workflows and product experiences
• Support evolving Trust & Safety processes, including changes tied to new launches or updates

Requirements for the Trust & Safety Specialist:

• Bachelor’s degree
• 3+ years of Trust & Safety experience (operational and/or escalations-focused; gaming or social media experience preferred)
• Strong communication, critical thinking, and judgment—able to make fair, consistent decisions and check bias
• Comfortable working with sensitive content and complex edge cases while maintaining professionalism and accuracy
• Experience with first-person shooter games, plus ability to collaborate across multiple partners (including non-standard/weekend hours as needed)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.