Donte Jean Pierre

IDR is seeking an IT Support Desk Specialist to join one of our top clients in Charlotte, NC. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Provides first-line technical support to end users by handling a high volume of inbound calls and resolving common IT issues. Responsibilities include user identity verification, password resets, account unlocks, and assisting with MFA setup and maintenance. Supports basic troubleshooting for tools such as Outlook, web browsers, and remote access systems. Accurately documents all interactions in a ticketing system while following established help desk procedures.

This role requires strong communication skills, attention to detail, and the ability to stay composed in a fast-paced environment. Ideal candidates are dependable, team-oriented, and capable of following technical documentation to efficiently resolve user issues.

• 1+ years experience of IT support or recent college graduate with computer science degree or relevant. 
• Strong customer service and communication skills. 
• Basic understanding of Outlook, VPN Technologies, and MDM systems. 

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row

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