Donte Jean Pierre

IDR is seeking a Customer Service Representative to join one of our top clients for a remote opportunity. This role is ideal for professionals interested in providing support for custom-built Microsoft applications within a dynamic organization.

• Provide helpdesk support for custom Microsoft applications, handling tickets efficiently and accurately.
• Work closely with end-users to troubleshoot issues, understand problems, and work towards resolution.
• Participate in training sessions to develop expertise in client's proprietary applications.
• Support minimal testing of applications and documentation during troubleshooting.
• Must be able to work initially onsite for training, then transition to hybrid work arrangements.

Compensation:

• The pay for this position is $14 per hour.

Requirements for the Customer Service Representative:

• Problem-solving skills and analytical thinking.
• Customer service experience.
• Patience and excellent written and verbal communication skills.
• Exposure to Microsoft products like Word, Excel, etc.
• Strong ability to work through helpdesk tickets and understand troubleshooting procedures.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.