Donte Jean Pierre

IDR is seeking a Customer Service Member to join one of our top clients. This is a HYBRID role and a 6-month W2 contract with an opportunity to extend or convert. If you are looking for Customer Service roles with large organizations, please apply today!

Position Overview/Responsibilities for the Customer Service Member:

• Answer internal phone calls and provide assistance with sensitive and confidential information
• Assess the nature and urgency of each situation and provide appropriate support and guidance.
• Collaborate with other departments or external agencies to coordinate additional support services as needed.
• Document each interaction accurately and comprehensively in the customer service database

Required Skills for the Customer Service Member:

• Great communication skills
• Detail oriented
• Able to handle high tense and potentially emotional situations
• Work through difficult situations
• Ability to multitask (answer emails, messages, phone calls, etc.)
• Time management skills
• Microsoft Excel and Outlook skills

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row