Will Riley

IDR is seeking a Endpoint Coordinator to join one of our top clients for an opportunity in Rochester, MN. This role is centered around providing exceptional customer service at a prominent healthcare facility, assisting with endpoint equipment such as laptops and mobile devices. The position involves direct, on-site interaction with customers in a fast-paced environment, ensuring smooth operations and effective resolution of requests.

Position Overview for the Endpoint Coordinator:

• Serve as the first point of contact for customers dropping off or picking up endpoint equipment.
• Assist walk-in customers with loaner laptops, on-the-spot support, and general inquiries.
• Work closely with service technicians to facilitate repair and service processes.
• Proficiently handle customer interactions using MS Office applications.
• Maintain documentation and ticket tracking for customer requests and equipment.

Requirements for the Endpoint Coordinator:

• Excellent Customer Service Skills.
• Some familiarity with Endpoint Equipment.
• Does not need to be able to technically solve issues, but has skillset to provide interaction between customers and service technicians.
• Familiarity and proficiency with MS Office applications.
• High School / GED with four (4) years of experience in project coordination, order fulfillment, or customer service role, OR an Associate's degree with two (2) years of experience in similar roles, OR a Bachelor’s degree with strong computer troubleshooting and problem-solving skills.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

  IDR is seeking a Endpoint Coordinator to join one of our top clients for an opportunity in Rochester, MN. This role is centered around providing exceptional customer service at a prominent healthcare facility, assisting with endpoint equipment such as laptops and mobile devices. The position involves direct, on-site interaction with customers in a fast-paced environment, ensuring smooth operations and effective resolution of requests.

  Position Overview for the Endpoint Coordinator:

• Serve as the first point of contact for customers dropping off or picking up endpoint equipment.
• Assist walk-in customers with loaner laptops, on-the-spot support, and general inquiries.
• Work closely with service technicians to facilitate repair and service processes.
• Proficiently handle customer interactions using MS Office applications.
• Maintain documentation and ticket tracking for customer requests and equipment.

• Requirements for the Endpoint Coordinator:

• Excellent Customer Service Skills.
• Some familiarity with Endpoint Equipment.
• Does not need to be able to technically solve issues, but has skillset to provide interaction between customers and service technicians.
• Familiarity and proficiency with MS Office applications.
• High School / GED with four (4) years of experience in project coordination, order fulfillment, or customer service role, OR an Associate's degree with two (2) years of experience in similar roles, OR a Bachelor’s degree with strong computer troubleshooting and problem-solving skills.

• What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

• Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.