Riley Johnson

Position Overview/Responsibilities for the Technical Support Engineer: We're seeking an experienced Technical Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues daily, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.   Top Skills:

• 2+ years’ Experience supporting external customers with troubleshooting difficult technical issues
• 2+ years' Experience writing & debugging Object Oriented code in Java & JavaScript
• Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
• Experience with relational databases such as MySQL
• Experience administering: Linux, Unix OR Microsoft Server
• Experience within ServiceNow Platforms

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

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