Sarah Justmann

IDR is seeking a WOD Operations Analyst to join one of our top clients for an opportunity in Boston, MA. This role supports workforce management systems within a dynamic healthcare environment, focusing on system configuration, issue resolution, and end user support to enhance operational efficiency.

Position Overview for the WOD Operations Analyst:

• Provide support for workforce management systems, particularly UKG/Kronos, within a healthcare setting.
• Participate in system configuration, testing, and troubleshooting efforts.
• Collaborate with cross-functional teams including HRIS, IT, and Workforce to ensure system stability and security.
• Manage system issues, enhancements, and projects to optimize workforce operations.
• Offer end-user support through tickets, outreach, and system documentation.

Requirements for the WOD Operations Analyst:

• Bachelor’s degree or equivalent experience required
• Five plus (3+) years of workforce management system support experience, preferably healthcare
• UKG/Kronos experience required
• Knowledge of UKG/Kronos modules, system configuration, and architecture skills
• Proven project management and problem-solving skills

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.