Nashville, TN, United States
IDR is seeking a Service Desk to join one of our top clients for an opportunity in Nashville, TN. This role involves providing front-line IT support within a government or enterprise environment, assisting users with hardware, software, and network troubleshooting. The position offers a long-term contract with on-site presence required five days a week, supporting a team with diverse technical and customer service needs.
Position Overview for the Service Desk:
- Provide tier 1 IT support to end users, resolving hardware, software, and network issues
- Handle a high volume of support calls and tickets, primarily via ServiceNow
- Support mobile device management, including iPhones and iPads, along with basic account management in Active Directory
- Assist with video conferencing setup and troubleshooting using Cisco WebEx, MS Teams, and Cisco Presence solutions
- Support VPN, network connectivity issues, and remote access for users
Requirements for the Service Desk:
- IT Call Center experience preferred
- Ability to handle call volume of up to 30 calls per day
- Experience with Ticketing systems such as ServiceNow or similar software
- Knowledge of Active Directory and basic network troubleshooting (VPN, Wi-Fi, LTE)
- Strong people skills, with a focus on providing empathetic customer service and support in stressful situations
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
