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IDR is seeking a Sr Desktop Support Analyst to join one of our top clients in Raleigh, NC as a long term opportunity. If you are looking for an opportunity to join an organization who has invested in bleeding edge technology - Apply today!
At this time, we are only able to consider candidates who can be employed directly on a W-2 basis. C2C, 1099, and third-party vendor arrangements are not available for this position.
Position Overview for the Sr Desktop Support Analyst:
This person owns end-user IT issues from start to finish. They triage and prioritize incidents and service desk tickets, resolve hardware, software, and network problems, and keep customers updated until the issue is closed. The role is hands-on and customer-facing. It also carries leadership duties: mentoring teammates, leading small projects, and spotting recurring problems so they can be fixed for good.
Required Skills for the Sr Desktop Support Analyst:
Desktop imaging and deployment, including PC refresh and user data/profile migration
Advanced hardware, software, and peripheral troubleshooting (printers, scanners, network devices)
Active Directory and account administration (AD, email, Citrix)
Networking fundamentals (TCP/IP, DHCP) to diagnose problems at the user level
What’s in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
