Sarah Justmann

IDR is seeking a Bilingual Prepaid Wireless Field Support Specialist (Mandarin/English) to join one of our top clients for an opportunity in California. This role is pivotal in supporting Chinese-speaking retail partners within a dynamic wireless industry, providing hands-on assistance, training, and digital support to enhance customer experience and sales performance.

Position Overview for the Bilingual Prepaid Wireless Field Support Specialist (Mandarin/English):

• Serve as the primary liaison for Mandarin-speaking prepaid wireless retail partners.
• Provide on-site and remote support to optimize retailer engagement and sales performance.
• Educate store owners and their staff on prepaid wireless products, promotions, and best practices.
• Inspect and drive Chinese marketing campaigns at retail stores.
• Receive calls as the first point of contact to help resolve dealer escalations.
• Develop and deliver Mandarin-language training sessions for retailer support agents.
• Support coaching and calibration sessions to improve customer service and support consistency for Mandarin-speaking care agents.
• Support social media and messaging platforms used by Chinese-speaking retailers (e.g., WeChat, WhatsApp, etc.).
• Assist with creation and translation of Mandarin-language digital content, guides, and promotional materials.
• Monitor feedback and trends from digital channels to inform training and support strategies.
• Provide feedback on the usability of internal and customer-facing apps in Mandarin.
• Collaborate with product and UX teams to improve Mandarin language integration and user experience.

Requirements for the Bilingual Prepaid Wireless Field Support Specialist (Mandarin/English):

• Bilingual proficiency in Mandarin Chinese and English (Required).
• Wireless sales in indirect sales or pre-paid experience preferred.
• Must adapt well to change and enjoy working in a fast paced sales environment.
• Familiarity with social media platforms (especially WeChat) used in Chinese-speaking communities.
• Tech-savvy with strong knowledge of mobile applications and digital tools.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
• 44.70/hr w2
• #LI-Onsite