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IDR is seeking a Service Desk Technician to join one of our top clients in Downtown Nashville. This is a NIGHT SHIFT position and the role is pivotal in providing comprehensive support for technology issues faced by employees and departments in a dynamic 24/7 setting. If you are eager to be part of a growing organization and thrive in a team-oriented culture, we encourage you to apply today!
*Must be comfortable working NIGHT SHIFT for this position.ÂPosition Overview/Responsibilities for the Service Desk Technician:
Provide and facilitate support for technology issues in a 24/7 environment, ensuring stability and continuity of services.
Monitor electrical and network systems, diagnose and resolve incidents using documented procedures.
Perform system health checks, maintenance tasks, and understand job scheduling tools.
Maintain basic knowledge of server operating systems, networking protocols, and data recovery.
Train and orient customers on hardware and software usage, and troubleshoot network and computing devices remotely.
Required Skills for Service Desk Technician:
Strong customer service skills, acting as the Voice of the Customer.
Excellent organizational skills with attention to detail.
Experience in both team environments and independent work settings.
Ability to identify and resolve problems to enhance customer service.
Timely response to customer inquiries using established practices.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row