Demitrius Frausto

IDR is seeking an IT Service Desk I to join one of our top clients in Franklin, Tennessee. This role is perfect for individuals with a passion for technology and customer service, looking to contribute to a dynamic and supportive team. If you are eager to be part of a growing organization with a collaborative culture, please apply today!

Position Overview/Responsibilities for the IT Service Desk I: Provide hands-on support for PCs, devices, and software, including imaging and technical software loading. Assist both onsite and remote workers with Windows 11 installations, troubleshooting, and virtual desktop support. Utilize Active Directory for security group assignments and password resets. Engage in customer ticket management and participate in departmental projects. Work independently and collaboratively within our client's team, demonstrating strong communication and problem-solving skills.

Required Skills for IT Service Desk I: Minimum of 2 years of experience with Windows 10; Windows 11 experience is a plus. Proficiency in Active Directory, ServiceNow, and virtual desktop environments such as Citrix and VMware Horizon View. Strong verbal communication skills and a customer-oriented approach. Ability to lift up to 50 lbs and comfortable with extensive walking. Experience in enterprise environments (500+ employees) and healthcare settings is advantageous.

What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture

Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row