Sophia Baker

IDR is seeking a dedicated and empathetic Member Experience Navigator to join one of our top clients in Sioux Falls, ND. This role is the first line of support for our client's Medicare Advantage members, providing assistance on a variety of topics. If you are passionate about customer service and are looking for an opportunity to join a large, growing organization with a team-oriented culture, we encourage you to apply today!

Onsite in Sioux Falls, ND

• Serve as the first point of contact for Medicare Advantage members, addressing a range of inquiries from verifying supplemental benefits to finding providers
• Direct members to appropriate departments for further assistance as needed
• Provide top-level phone support, demonstrating empathy, clear communication, and problem-solving skills
• Participate in both in-person and virtual trainings to continuously improve service delivery

Required Skills for Member Experience Navigator:

• Minimum of 2 years of customer service experience
• Experience working with Medicare Beneficiaries
• Proficiency in Excel, Word, Outlook, and Webex
• Excellent communication and phone skills
• High School Diploma

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

Compensation Details: $19-23/hr