Elise Moger

IDR is seeking an System Options Specialist II to join one of our top clients. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the System Option Specialist II:

• Maintain multiple databases by entering, verifying, and updating customer and account information.
• Resolve account deficiencies by corresponding with customers to obtain additional information.
• Become an application process and customer onboarding subject matter expert for the sales organization.
• Provide clear, concise, and professional communication with customers via phone and email.
• Demonstrate the ability to provide a great customer experience by taking ownership of tasks and providing updates throughout the onboarding process.

Required Skills for IT Service & Incident Analyst II: Required:

• High School Diploma or equivalent
• 2+ years of proven work experience as a sales support associate and/or data entry specialist
• Hands on experience with CRM Systems
• Proficiency with Google Suites, DocuSign, and MS Excel
• In-depth understanding of sales principals and customer service practices

What’s in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row