Elise Moger

IDR is seeking a dynamic IT Service Desk Professional I to join one of our esteemed clients in a fully remote capacity. This role is perfect for individuals who thrive in providing exceptional IT support and are passionate about delivering top-notch customer service. If you are looking for an opportunity to join a large, growing organization and work within a team-oriented culture, we encourage you to apply today!

Position Overview/Responsibilities for the IT Service Desk Professional I :- Provide IT support over the phone, including but not limited to, desktop applications, network troubleshooting, and clinical application support- Utilize IT tools and expertise to diagnose and resolve IT incidents, aiming to resolve the majority of issues at first contact- Deliver exceptional customer service, providing regular status updates and follow-ups to ensure satisfaction- Log and document troubleshooting steps and solutions in line with current knowledgebase practices- Escalate incidents to the appropriate next level support team when necessary- Participate in on-call support as scheduled during non-business hours- Contribute to additional tasks and projects as assigned by Service Desk leadershipRequired Skills for IT Service Desk Professional I :- Minimum of a High School diploma/GED and one-year certificate from a college or technical school, or at least 1 year of customer service-related experience and/or training- Six months of related experience in IT support- Proficiency in computer, printer, and network troubleshooting and installation procedures- Demonstrated ability to diagnose and troubleshoot Microsoft products- Experience in resolving issues with healthcare/clinical applications- Superior customer service skills and phone etiquette- Excellent documentation skills- Ability to work evening, weekend, and holiday coverage as needed and scheduled- Ability to travel up to 5%What’s in it for you?- Competitive compensation package- Full Benefits; Medical, Vision, Dental, and more!- Opportunity to join an industry-leading organization- Collaborative and team-oriented cultureWhy IDR?- 25+ Years of Proven Industry Experience in 4 major markets- Employee Stock Ownership Program- Medical, Dental, Vision, and Life Insurance- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row;