Elise Moger

IDR is excited to announce an opportunity for a talented Customer Service Representative II to join one of our esteemed clients in Franklin, MA. This role is perfect for individuals who thrive in customer-oriented environments and are adept at resolving inquiries and complaints efficiently. If you are seeking an opportunity to join a dynamic organization and contribute to a team-oriented culture, we encourage you to apply today!

Position Overview/Responsibilities for the Customer Service Representative II:

• Interact with customers to provide information in response to inquiries about products and services
• Handle and resolve customer complaints, offering solutions and providing follow-up as needed
• Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Required Skills for Customer Service Representative II:

• 2-4 years of customer service-related experience
• Excellent verbal and written communication skills, attention to detail, and interpersonal skills
• Proficiency in Microsoft Word, PowerPoint, and Google Sheets/Excel
• Ability to accurately document and record customer/client information
• Comfortable answering phones and providing excellent customer service to external contacts

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to join an industry-leading organization
• Collaborative and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row