Sophia Fink

IDR is seeking a Support Technician to join one of our top clients for an opportunity in Austin, Texas. This role is within a department focused on transitioning to managed desktop infrastructure, providing advanced end-to-end technical support for end-user hardware, software, and application requests.

Position Overview for the Support Technician:

• Provide advanced tech support and handle escalated issues
• Support complex hardware, software, and application problems
• Triage issues and act as Tier 1/2 escalation point
• Administer support via Microsoft Active Directory
• Perform desktop installs/updates using managed services

Requirements for the Support Technician:

• 4+ years providing professional technical customer service to users
• 4+ years installing and maintaining hardware and/or software for desktop systems
• 4+ years scheduling, documenting, and closing work orders via support software
• Able to troubleshoot all computer and printer problems
• Ability to set up and maintain A/V equipment

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.