Emily Jones

IDR is seeking a proactive and tech-savvy IT Service Desk Technician to join one of our top clients in Columbia, TN. This role is perfect for someone with a strong understanding of IT hardware and software, excellent customer service skills, and a desire to contribute to a dynamic team. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the IT Service Desk Technician:

- Provide first contact support for incoming requests to the service desk via various channels, ensuring courteous, timely, and effective resolution of end-user issues.

- Utilize remote tools and diagnostic utilities for troubleshooting.

- Record, track, and document the service desk incident-solving process.

- Prioritize incidents, problems, and service requests according to defined processes to meet defined SLAs.

- Contribute to the technician knowledgebase and provide suggestions for continual improvement.

Required Skills for IT Service Desk Technician:

- Knowledge of basic computer hardware, including desktops, laptops, mobile phones, tablets, peripherals.

- Experience with desktop operating systems including Windows 7, Windows 10, IOS, and Android.

- Extensive application support experience with Microsoft Office Suite, Adobe, Mobile Iron, Internet Explorer, and Zoom.

- Exceptional written and oral communication skills, with a focus on rapport building, listening, and questioning skills.

- Familiarity with the fundamental principles of ITIL Service Support.

What’s in it for you?

- Competitive compensation package

- Full Benefits; Medical, Vision, Dental, and more!

- Opportunity to get in with an industry-leading organization

- Close-knit and team-oriented culture

Why IDR?

- 25+ Years of Proven Industry Experience in 4 major markets

- Employee Stock Ownership Program

- Medical, Dental, Vision, and Life Insurance

- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row