Emily Jones

IDR is seeking a Chargeback Analyst to join one of our top clients in Brentwood, Tennessee or Peachtree Corners, Georgia. This role is perfect for individuals with experience in the issuer space of chargebacks, who are adept at analyzing data and information from various sources. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today! Position Overview/Responsibilities for the Chargeback Analyst: - Research, initiate, and respond to credit card chargebacks, retrieval requests, and specific pre-arbitration and pre-compliance cases across multiple platforms. - Adhere to the rules and strict timeframes set by the bank card associations, and Reg E and Reg Z. - Analyze documentation received to support the dispute to determine if the transaction(s) qualifies for a chargeback based on the respective bank card association rules and regulations. - Collect any additional documentation needed from our internal systems or the MasterCard Online portal to aid in the investigation. - Prepare clear and concise chargeback or rebuttal letters to submit with the case, if needed or required. Required Skills for Chargeback Analyst: - Experience in Reg E and Reg Z and reason codes. - Detail-oriented with great analytical skills. - Excellent written and verbal communication skills. - Possess excellent organizational skills to manage the multiple chargeback processing cycles in a timely manner. - Working knowledge of Microsoft Office with an emphasis on Word and Excel. One Note would be a plus. What’s in it for you? - Competitive compensation package. - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry-leading organization. - Close-knit and team-oriented culture. Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets. - Employee Stock Ownership Program. - Medical, Dental, Vision, and Life Insurance. - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row.