Kat Harris

IDR is seeking a Patient Resource Representative to join one of our top clients in a 100% remote role. This is an exciting opportunity for individuals with a healthcare background, strong problem-solving skills, and a passion for making a difference. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Patient Resource Representative:

• Work with insurance payers to research and resolve claim denials, rejections, and underpayments on behalf of our patients' accounts

• Develop and maintain positive working relationships with clinical personnel, fellow teammates, and insurance representatives

• Use critical thinking, problem-solving, and analytical skills to determine the root cause and/or trends of non-paid claims or underpayments from insurance payers

• Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and our client's policies

• This is a contract position through 7/31/2025, operating in PST hours from 6 am to 3 pm

• High school diploma or equivalent is required, with a preference for candidates with an associate or bachelor's degree

Required Skills for Patient Resource Representative:

• Healthcare and medical billing/collections/denial remediation experience

• Customer service experience

• Intermediate computer proficiency in Microsoft Office tools including Excel, PowerPoint, and Outlook

• Exceptional organization, written, and verbal communication skills

• Comfortability talking on the phone

• Bilingual skills in English and Spanish are a plus!

What’s in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

  It’s our policy to provide equal employment opportunity for all applicants and employees of [insert supplier name] (the “Company”). The Company makes reasonable accommodations for handicapped and disabled employees and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including, but not limited to, the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.    Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:  
• Safeguarding confidential and sensitive data while employed by us and while on assignment at a customer of ours 
• Communication with others, including employees and third parties such as vendors, customers (including their employees), and/or players, including minors 
• Accessing our or our customer’s assets, secure digital systems, and networks 
• Ensuring a safe interactive environment for players, employees, and temporary workers  
•   These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization and within the organization of any customer to whom you may be assigned while employed by us. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.