Allison Jones

IDR is seeking a dedicated and tech-savvy Overnight Service Desk Technician to join one of our top clients in Downtown. This role is perfect for someone who thrives in a fast-paced environment, has a blend of customer service and technical skills, and is open to working night shifts. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the Service Desk Technician: - Provide and facilitate support for technology issues encountered by our client's team in a 24/7 environment - Monitor our client's electrical and network systems for stability and continuation of service(s) - Diagnose and resolve incidents using documented procedures - Perform or monitor system health checks or maintenance tasks following established procedures - Train and orient customers in the use of hardware and software as needed Required Skills for Service Desk Technician: - Excellent customer service skills and understanding of the role of being the Voice of the Customer - Strong organizational skills and attention to detail - Experience working in a team environment as well as the ability to work independently - Ability to identify and lead resolution of problems to provide better service to customers - Responds to customer requests or inquiries in a timely manner using established methodologies and practices What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry-leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row