Grace Doll

IDR is seeking an Associate Manager, Social Listening and Measurement for one of our retail clients in Chicago. This is a hybrid, 6-month contract opportunity. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! 

Responsibilities: 

• Real-Time Social Monitoring: Oversee and respond to real-time conversations on social channels, utilizing automation tools to stay connected and escalate important discussions promptly

• Social Listening:  Conduct audits of community conversations on owned social media channels to identify key themes, audience sentiment, and emerging trends, and provide market analysis on competitors, influencers, and customer interactions in the beauty space.

• Insight Generation and Reporting: Develop and streamline internal reporting to benchmark social channel performance against KPIs and goals, and translate social listening data into actionable business insights and strategic recommendations.

• Measurement and Evaluation: Create and manage benchmark reporting and best practices for tracking KPIs, and lead all brand social marketing reporting and evaluation to communicate results and impact to the business.

• Collaboration with Teams: Work closely with various internal teams, including product development, partner marketing, and sales, to support ongoing social listening requests and refine community engagement strategies.

• Campaign Analysis: Analyze campaign conversation reports and leverage social media tools (e.g., Sprinklr) to assess multi-channel campaigns, partnering with agency teams to extract actionable insights and share findings.

• Research and Partnerships: Collaborate with the Consumer Insights team on audience research and surveys, and evaluate technology vendors to ensure the use of the best social listening and research tools.

Qualifications :

• Bachelor's degree (marketing specialization preferred), plus 5-6 years of social listening/analytics experience

• Understanding how to extrapolate insights and illustrate the greater business impact

• Experience with data analysis and reporting working in a marketing department or agency setting; proven strong analytical and detail-oriented skills required

• Experience mapping social listening data to industry trends

• Strong understanding of the consumer decision journey and marketing funnel

• Passion for beauty with deep knowledge of the industry landscape, current trends/innovations and emerging technologies

• Social media listening platform power user; experience with Sprinklr (publishing and listening) a plus

• Excellent problem-solving skills and the ability to work independently, while being an accountable member of a fast-paced team

• Excellent written, verbal, and presentation communication skills.

What's in it for you?

• Medical, dental, and vision insurance

• Join a dynamic, growing company

• Work in a team-oriented environment with growth opportunity

• Much, much more!

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Dedicated Engagement Manager who is committed to you and your success

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row