Christine Brankle

IDR is seeking a PC Technician to join one of our top clients in Richardson, Texas. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview for the PC Technician: Our client is looking for a PC Technician. This candidate is responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals. This role involves upgrading or replacing hardware and software systems, as well as managing user accounts, including security, rights, and system groups. The specialist provides routine problem-solving for network or PC software, hardware, or peripheral issues, and coordinates with vendors for service when necessary. They install and configure computer hardware, software, and peripherals for new employees or during relocations, and manage software installations and upgrades. The specialist may also handle password assignments and contribute to the development of system documentation and procedure manuals. Additionally, they may conduct training sessions for employees on the use of software and hardware systems. Required Skills for the PC Technician:

• 4-6 years of experience in desktop support within a corporate environment, providing technical assistance to employees using Microsoft Windows OS (preferably Windows 10 and 11).
• Proficient in break/fix troubleshooting, diagnosing and resolving hardware, software, and peripheral issues.
• Expertise in system refresh, imaging, and reimaging processes for deploying and configuring workstations.
• Strong knowledge of Office 365 and Active Directory, including user management, permissions, and troubleshooting

Nice to Have:

• College degree
• Dell Certifications
• Experience using ServiceNow or Remedy (or similar ticketing system)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

 Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row