Tyler Carver

IDR is seeking a Manager, Site Operations to join one of our top clients for an opportunity in Brentwood, TN. This role supports the day-to-day health and accuracy of a high-traffic eCommerce experience by validating customer journeys, confirming pricing/promotional accuracy, and coordinating issue resolution across business and technology teams. You’ll partner closely with cross-functional stakeholders to improve operational discipline, reduce site defects, and ensure smooth releases and major business events.

Position Overview for the Manager, Site Operations:

• Own day-to-day website operations support, helping ensure the digital shopping experience is accurate, reliable, and customer-ready
• Test end-to-end customer journeys (search ? product page ? cart ? checkout) to identify issues and document defects clearly
• Validate pricing and promotions on the site, escalating discrepancies and confirming fixes after resolution
• Coordinate with Product, Technology, Merchandising, Marketing, and Customer Support to triage issues and support releases/events
• Track operational metrics, identify trends/root causes, and recommend process improvements to increase quality and scalability

Requirements for the Manager, Site Operations:

• 5+ years of experience in eCommerce, digital/site operations, or website support in a business environment
• Hands-on experience testing live customer journeys and documenting/triaging website defects (UAT/QA from a business-ops perspective)
• Demonstrated experience validating pricing, promotions, and site content accuracy and partnering to resolve discrepancies
• Strong cross-functional communication skills with the ability to translate issues and impact to both technical and non-technical stakeholders
• Strong analytical and operational discipline (checklists, issue tracking, release/readiness validation, and continuous improvement mindset)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.