Tyler Carver

IDR is seeking a Support Technician to join one of our top clients for an opportunity in Austin, Texas. In this role, you will provide hands-on IT support in a fast-paced, enterprise environment, partnering closely with end users and executive stakeholders. This is an excellent opportunity to contribute to a highly visible support organization within a leading technology-focused enterprise.

Position Overview for the Support Technician:

• Provide end-user and executive “white-glove” support for desktop and laptop systems in an on-site environment.
• Install, repair, and perform preventative maintenance on PCs, peripherals, and related hardware systems.
• Troubleshoot and resolve hardware, software, and connectivity issues, identifying network-related problems when tied to end-user devices.
• Support Microsoft productivity tools (including Office 365 and MS Teams) and video teleconferencing solutions (such as Cisco Webex).
• Create/support processes, deliver user training, contribute to project efforts, and serve as a local leader/mentor to junior technicians.

Requirements for the Support Technician:

• 4+ years providing “white-glove” executive-level support
• 5+ years providing end-user support
• 5+ years supporting PC hardware and performing routine software installations
• 5+ years troubleshooting IT hardware and peripherals in an enterprise environment
• 4+ years supporting Microsoft productivity tools (Office 365, MS Teams) and video teleconferencing solutions (Cisco Webex)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.