Boomer Perry

IDR is seeking a Senior Systems Specialist to join one of our top clients for a remote opportunity. This role involves providing technical support and troubleshooting for various IT systems within a dynamic organization operating in the technology and services industry.

Position Overview for the Senior Systems Specialist

• Accepts end user incidents and requests via email or phone, providing timely resolutions.
• Gains thorough knowledge of several custom business line applications critical to daily operations.
• Addresses and documents issues, develops solutions, and collaborates with the team to resolve incidents.
• Mentors junior specialists and provides supervisory guidance as needed.
• Coordinates setup and distribution of network, application, and folder security credentials.

Requirements for the Senior Systems Specialist :

• Associate's degree in Computer Science from an accredited college/university.
• 6+ years of computer troubleshooting experience, including 4+ years of Service Desk Support.
• Strong proficiency with Microsoft applications, including Exchange/Outlook maintenance and user setup.
• Experience with remote troubleshooting, network security, and Microsoft server issues.
• Strong troubleshooting and problem-solving abilities, with the capacity to manage multiple tickets while meeting SLAs.

What's in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.