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Boomer Perry

IT Recruiter at IDR, Inc.
4.72
from 94 reviews
93% highly recommended

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Job
Tier III Support Engineer
Eagan, Minnesota, United States
CONTRACT
TERMS: contract
START DATE: 6/4/25

IDR is seeking a Tier III Support Engineer to join one of our top healthcare clients based in Denver, CO. This is a contract role ideal for a support professional with deep expertise in Microsoft Outlook, Exchange, and end-user troubleshooting. If you're passionate about solving complex technical issues in a fast-paced environment, we encourage you to apply today!

This is a 12 month contract  Position Overview / Responsibilities

  • Serve as a Tier III escalation point for Outlook-related issues across the organization

  • Troubleshoot and resolve complex mail flow, client configuration, and user-specific issues

  • Collaborate with IT support teams, security, and networking to ensure seamless email and messaging services

  • Leverage tools like PowerShell and Active Directory for advanced diagnostics and system-level support

  • Document issue resolutions, contribute to knowledge base, and train Tier I/II staff as needed

  • Identify patterns and proactively recommend system or policy improvements

Required Skills

  • Minimum 3–5 years of experience in Tier III support or systems-level IT troubleshooting

  • Expert-level knowledge of Microsoft Outlook, Exchange, and related services

  • Strong experience with PowerShell scripting for issue resolution and automation

  • Proficiency in using ticketing systems and remote troubleshooting tools

  • Familiarity with Active Directory, DNS, and email routing concepts

Preferred Qualifications

  • Experience in a large-scale healthcare or enterprise IT environment

  • Exposure to Microsoft 365, hybrid Exchange environments, or Outlook add-in management

  • Understanding of ITIL best practices and change management procedures

What’s In It for You?

  • Benefits: Medical, Dental, Vision, and Life Insurance

  • Career Growth: Join a mission-driven healthcare leader with potential for contract extension

  • Culture: Supportive and collaborative IT organization committed to innovation

Why IDR?

  • Over 25 years of proven industry experience

  • Employee Stock Ownership Program (ESOP)

  • 11-time ClearlyRated Best of Staffing® Client & Talent Award winner

  • Trusted recruiting partner in 4 major U.S. markets Pay Transparency: 35-38/hr

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