Mackenzie Boone

IDR is actively seeking a talented Collections Specialist II to join one of our top clients for an urgent need! This remote position supports a team-oriented environment, and fosters career growth opportunities. If this sounds like a fit for you, PLEASE APPLY TODAY!!

Essential Qualifications for the Collections Specialist:

• Proficiency in both verbal and written communication, along with strong customer service and negotiation abilities.
• Capacity to work independently and effectively manage time.
• Accurately documenting and recording customer or client information.
• Understanding of federal, state, and company policies, procedures, and regulations related to collections.
• Experience with computer applications, including Microsoft Word and other relevant collections software, is a plus.

Daily Responsibilities for the Collections Specialist:

• Process payments and record the amounts received to customer accounts.
• Identify and track overdue accounts.
• Communicate with customers via phone or in person to understand the reasons for overdue payments and to review the terms of sales, services, or credit agreements.
• Encourage customers to pay outstanding balances on credit accounts, address damage claims or non-payable checks, or return merchandise.
• Set up debt repayment plans or establish repayment schedules according to customers' financial circumstances.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more
• Long term opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major market
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row