Lauren McDaniel

IDR is seeking a Client Services Representative to join one of our top clients for a remote opportunity. This role involves providing support for high-value customers and third-party partners within a fast-paced, customer-focused environment.

Position Overview for the Client Services Representative:

• Support and manage communications with valued customers, brokers, and internal teams to ensure a seamless customer experience.
• Handle routine customer requests, onboarding, and account research following established processes.
• Utilize various systems to research customer accounts and assist with service modifications.
• Build strong relationships by delivering timely, professional resolution and communication.
• Provide feedback to improve departmental procedures and enhance customer satisfaction.

Requirements for the Client Services Representative:

• Excellent oral and written communication skills, including the ability to present effectively to stakeholders.
• Strong problem-solving skills and good judgment to independently resolve issues.
• Proficiency with PC applications, especially intermediate Excel skills for creating and analyzing spreadsheets.
• Thorough knowledge of deregulated market rules and business processes supporting customer accounts.
• Prior customer service experience is preferred.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Remote