Lauren McDaniel

IDR is seeking a Technical Support Specialist to join one of our top clients for an opportunity in Memphis, TN. This role supports end-users across a large organization by providing first- and second-tier technical assistance for hardware and software issues on desktop computers. It is an excellent opportunity within a well-established organization in the healthcare sector.

Position Overview for the Technical Support Specialist

• Provide first-level and second-tier technical support for end-users regarding hardware and software issues.
• Troubleshoot and resolve hardware, software, and operating system problems.
• Collaborate with IT teams to escalate and resolve more complex technical incidents.
• Manage endpoint installations, configurations, and updates.
• Assist in maintaining inventory of hardware and peripherals while supporting special projects.

Requirements for the Technical Support Specialist:

• 3+ years of help desk support/engineering experience
• Experience troubleshooting hardware/software and operating systems issues in Windows environment
• Microsoft Azure AD environment experience
• Experience supporting O365 applications
• Strong communication skills and ability to support users in a fast-paced help desk environment

What's in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.