Gracie Roth

IDR is seeking a dynamic and dedicated IS App Analyst II to join one of our top clients in Nashville, TN. This role is primarily focused on providing application support, testing, and configuration for CityWorks PLL, a system used across multiple departments. If you are a quick learner with a knack for problem-solving and effective communication, and you're looking for an opportunity to join a large, growing organization with a team-oriented culture, we encourage you to apply today!

Position Overview/Responsibilities for the IS App Analyst II:

• Providing primary application support for CityWorks PLL, serving over 700 users across various departments

• Conducting application testing and troubleshooting for all CityWorks and related systems and applications

• Performing application configuration based on user requests, adapting to constantly changing priorities

• Creating or modifying reports or forms in Cityworks and associated systems using Crystal Reports and SQL queries

• Coordinating and communicating effectively with users, team members, process owners, departments, ITS technical team, and consultants

• Writing SQL queries to extract data based on user or public requests, and SQL scripts to insert or update data

Required Skills for IS App Analyst II:

• Ability to learn quickly and understand the operations of customer agencies

• Strong independent judgment in interpreting and applying procedures to specific cases

• Excellent communication skills, both orally and in writing

• Experience writing SQL queries/scripts and with complex Crystal Report writing

• Proven experience supporting users with issues resolution, data analysis, reporting, and data extracts

• Familiarity with report or form development and maintenance

• Experience with end-user testing, including preparing and updating testing environment

• Proficiency with Microsoft Office Suite

What’s in it for you?

• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry-leading organization

• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row