Gracie Roth

IDR is seeking a dynamic and detail-oriented Credit Collections Coordinator to join one of our top clients in El Segundo, CA. This role involves managing a portfolio of customers, handling customer inquiries, and performing collections as per the company's escalation policy. If you are looking for an opportunity to join a large organization and work within a collaborative and service-oriented team culture, please apply today!

Position Overview/Responsibilities for the Credit Collections Coordinator: - Inform customers of past due balances through various means, including notices, mass mailings, emails, and phone calls - Handle customer inquiries on outstanding invoices and research any disputes to determine the validity of the invoice - Perform collections as per the company's escalation policy and track and record collection notes into the company's ERP system - Respond to customer support on various account issues and submit pricing issues and invalid purchase order issues for research - Work collaboratively with the team towards common goals Required Skills for Credit Collections Coordinator: - Excellent written and spoken business communication skills - Minimum education level: some college and/or equivalent work experience - Two to four years of relevant experience - Knowledge of Excel at the intermediate and above level - Strong knowledge of SAP order entry and/or credit management functions or comparable ERP package What’s in it for you? - Competitive compensation package - Full Benefits; Medical, Vision, Dental, and more! - Opportunity to get in with an industry-leading organization - Close-knit and team-oriented culture Why IDR? - 25+ Years of Proven Industry Experience in 4 major markets - Employee Stock Ownership Program - Medical, Dental, Vision, and Life Insurance - ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row ; It’s our policy to provide equal employment opportunity for all applicants and employees of [insert supplier name] (the “Company”). The Company makes reasonable accommodations for handicapped and disabled employees and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including, but not limited to, the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.    Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:  

1. Safeguarding confidential and sensitive data while employed by us and while on assignment at a customer of ours 
2. Communication with others, including employees and third parties such as vendors, customers (including their employees), and/or players, including minors 
3. Accessing our or our customer’s assets, secure digital systems, and networks 
4. Ensuring a safe interactive environment for players, employees, and temporary workers  

  These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization and within the organization of any customer to whom you may be assigned while employed by us. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.