Gracie Roth

Position Overview: We are seeking a Network Surveillance Engineer to join a 24/7 Network Operations Center (NOC) team. This is an exciting opportunity for professionals passionate about network troubleshooting and supporting complex, large-scale networks. If you’re looking to work in a dynamic, team-oriented environment, apply today! This is a fully onsite, contract-based position. Position Overview for the Network Surveillance Engineer:

• Monitor and manage Network & Transport equipment, ensuring end-to-end system observability.
• Manage incident identification, ticket logging, and impact assessment using Service Now.
• Perform initial troubleshooting for 5G cell site issues, escalating to Tier II when necessary.
• Support site monitoring and health checks after maintenance activities (CR’s).
• Oversee incident management processes and collaborate with cross-functional teams (FIM, Engineering, RF, Deployment, etc.) to resolve issues and minimize downtime.
• Ensure National Level Availability remains above 99.50% and manage outages according to SLA.

Required Skills for the Network Surveillance Engineer:

• 3-5 years of telecom/wireless experience, with a focus on NOC environments and troubleshooting.
• Strong understanding of 5G functional components (Core, RAN, Transport, etc.) and related network protocols (IS-IS, BGP, MPLS, BFD, etc.).
• Experience working in shift environments and handling high-pressure situations.
• Proficiency in incident management, ticketing systems (e.g., Service Now), and monitoring tools.
• Excellent communication and collaboration skills to work with internal teams and external vendors.
• Ability to prioritize tasks and manage multiple issues simultaneously in a fast-paced environment.

What’s in it for you?

• Competitive compensation package
• Full benefits, including Medical, Vision, Dental, and more!
• Opportunity to work with a leading wireless technology provider
• Team-oriented culture focused on innovation and growth

Compensation Details: $52/hr