Gracie Roth

IDR is seeking a Service Desk Specialist to join one of our top clients in Nashville, TN. This is a 6-month contract + extensions. If you're looking for an opportunity to be part of a large organization and work within a dynamic, team-oriented environment, we encourage you to apply today! Key Responsibilities:

• Provide desktop support for Windows OS, Mac OS, Microsoft 365, and various other software applications, ensuring quick resolution of technical issues.
• Offer exceptional customer support and training for end users, including ticket tracking through Dynamics and Service Now.
• Assist in the installation and configuration of hardware and software, ensuring smooth operation for users.
• Maintain a daily calendar of meetings and events, preparing presentations, agendas, and other necessary documents.
• Manage inventory and product support, ensuring up-to-date hardware and software configurations are in place.
• Provide support for remote access software, including VPN configuration, and assist with data backup, recovery, and disaster recovery planning.

Qualifications:

• Experience with Windows OS, Mac OS, Microsoft Teams, Microsoft O365, and SharePoint.
• Knowledge of hardware configuration, Active Directory, and Azure AD.
• Strong customer service and communication skills, with experience supporting C-suite executives.
• Proficiency in ticket tracking tools such as ServiceNow, Dynamics, or Jira.
• Familiarity with ITIL, disaster recovery planning, and network security.
• Ability to perform root cause analysis, provide system administration, and manage software deployments.

What’s in it for you??

• Competitive compensation package?
• Full Benefits; Medical, Vision, Dental, and more!?
• Opportunity to get in with an industry leading organization?
• Close-knit and team-oriented culture?

 Why IDR??

• 20+ Years of Proven Industry Experience in 4 major markets?
• Employee Stock Ownership Program?
• Dedicated Engagement Manager who is committed to you and your success?
• Medical, Dental, Vision, and Life Insurance?
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row?