Abby Doedens

Patient Services Coordinator

Job Details

• Location: Los Gatos, CA

• Schedule: Full-Time | Monday–Friday | 8-Hour Shifts

• Start Date: October 2025

• Pay: $25-30/hr

Opportunity Overview

We are seeking a compassionate, highly organized, and detail-oriented Patient Services Coordinator to join our team. This role serves as the first point of contact for patients and visitors, managing check-in, appointment scheduling, payment collection, and overall front desk operations. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and the ability to thrive in a fast-paced healthcare environment.

Essential Functions & Responsibilities

• Greet patients and visitors with professionalism and courtesy, ensuring a positive experience.

• Check patients in for appointments, verify insurance information, and collect payments.

• Obtain medical records and authorizations as needed.

• Schedule appointments, coordinate follow-up visits, and complete reminder calls.

• Maintain accurate patient records in the electronic medical record (EMR) system.

• Answer incoming calls, respond to inquiries, and route messages appropriately.

• Collaborate with clinical staff to optimize scheduling and patient flow.

• Ensure compliance with HIPAA and patient confidentiality standards.

• Troubleshoot scheduling and front desk issues, escalating when appropriate.

• Perform additional administrative duties such as scanning, filing, and assisting other departments.

Qualifications & Requirements

• High school diploma or GED required; Associate’s degree or Medical Assistant certification preferred.

• Minimum of 1 year of experience in a healthcare front desk, scheduling, or administrative role.

• Strong customer service skills with a professional and friendly demeanor.

• Excellent written and verbal communication skills.

• Ability to manage time effectively, prioritize tasks, and maintain accuracy in a fast-paced setting.

• Proficiency in Microsoft Office Suite; ability to learn healthcare software quickly.

• Strong problem-solving skills and adaptability to changing priorities.

Desired Skills & Experience

• Familiarity with oncology, radiation oncology, or related workflows.

• Experience with EMR systems (OncoEMR or similar preferred).

• Knowledge of medical terminology.

• Background in insurance verification, authorizations, billing, and/or medical records management.

• Proven ability to work independently and collaboratively as part of a team.