Devon Canora

Our direct client looking for a value driven IT Technical Support Specialist - SAP User Provisioning to join their IT department’s Helpdesk team. This position provides leadership, knowledge and technical skills to support the company's SAP landscape and general IT support. You will collaborate with Business Analysts, Technical Support Engineers and SAP consultants.

They are embarking on an exciting journey to migrate to SAP's HANA based systems and this role will also be supporting those efforts. This position will be based in their Monroe, CT office. After 3 months of employment, you will be eligible for a hybrid schedule. 

• Use SAP tools to configure, maintain and delete SAP roles and user accounts within SAP modules. (e.g., Core ECC, CRM, BW Mobile and Portal)
• Maintain an auditable change management workflow for SAP role modification requests and user access changes.
• Maintain a consistent process for testing, implementation, and maintenance of roles across SAP applications.

• Work with end-users and the Help Desk to quickly resolve user access and configuration issues.
• Assist in the design of new functionality as additional requirements are identified by users.
• Work with internal and external auditors in the identification and correction of access points within SAP.
• Escalate issues to IT Management team and BASIS administrator in a timely manner

• Provide IT help desk support including technical troubleshooting for all personal computer hardware (desktops, laptops, monitors, scanners, mobiles, etc.), all corporate standard software (Windows 10/11, Office 365, other business applications.), Windows networks and Citrix Metaframe servers and clients. 

• Assist in the documentation and maintenance of all help desk policies and procedures, instructional documentation, technical specifications, test plans, etc.

• Broad working knowledge of Microsoft software applications including Windows 10/11, Office 365, and PC-compatible hardware. Basic SAP and S4 HANA knowledge strongly preferred.

• Managing SAP User ID Permissions with Active Directory Group Administration.

• Experience in communicating technical material to non-technical internal customers and to all levels of employees within the corporation.

• Understanding and use of remote access technology.

• Excellent customer service skills, particularly telephone skills.

• Must be self-motivated and able to make decisions independently.

• Project management knowledge and practical experience 

• Strong analytical skills, ability to conceptualize, analyze, and take action

• Proven ability to handle random, frequent, concurrent, and often complex situations.  Must be technically knowledgeable and have extremely strong problem-solving skills.

• Able to conceptualize problems and set priorities.

• Must be able to manage multiple tasks while also meeting project commitments.

• Bachelor's degree in computer science or related discipline preferred.
• IT certifications or training a plus
• 4+ years of hands-on experience with SAP security administration and implementation across multiple SAP landscapes
• Exposure of SAP Basis and application modules

• Develop a thorough understanding of business and user requirements

• Design elegant and efficient solutions. Apply best practices in software architecture, focusing on performance, maintainability, and usability to deliver robust systems.

• Work together with team members to develop scalable, testable, and competent code

• Conduct thorough testing of code, including unit, integration, and performance tests, to ensure quality and stability. Manage deployment pipelines and oversee the transition of code into production environments, while monitoring for potential issues and resolving them promptly.

• 3-10 years of experience in software development

• Proven track record of developing, deploying, and maintaining software applications in a professional environment. Experience should demonstrate a strong foundation in software engineering principles, problem-solving skills, and a commitment to delivering high-quality, reliable code.

• Proficient in C#.NET (3+ years of experience)

• Experience with backend technologies (database, messaging, interprocess communications)

• Demonstrated analysis/assessment capabilities

• Excellent task management skills with the ability to follow up and follow through on all outstanding items

• A self-starter mentality with the ability to attempt to figure things out and perform due diligence before involving the broader team

• The ability to ascertain when to ask for help

• Bachelor’s degree or higher, preferably in a technical field

• Exposure to gRPC is a plus

• An affinity for well-architected solutions and a passion for high standards of quality

• Based in NYC metro area

• Develop, enhance, and architect our highly scalable, distributed computing framework.

• Take full ownership of specific modules within the platform, from initial concept through to deployment. Drive the end-to-end design, development, and maintenance of these components, ensuring they align with overall system architecture and business objectives.

• Conduct deep performance analysis and implement optimizations at all levels of the stack, including database queries, backend services, and application code.

• 10-15 years of development experience in C#.NET

• Extensive experience with gRPC and all the relevant cloud technologies

• Experience with backend technologies (database, messaging, interprocess communications)

• Current focus on hands on development work

• Demonstrated analysis/assessment capabilities.

• Excellent task management skills with the ability to follow up and follow through on all outstanding items.

• A self-starter mentality with the ability to attempt to figure things out and perform due diligence before involving the broader team.

• The ability to ascertain when to ask for help.

• Bachelor’s degree or higher in a technical field (Computer Science/Math is a plus)

• Experience with Kafka, RabbitMQ, and distributed caching solutions like Redis is a plus.

• An affinity for well-architected solutions and a passion for high standards of quality.

• Based in NYC metro area – Remote role

• You would be responsible for picking the design patterns to enhance the front-to-back stack for the web applications. This role requires expertise in frameworks, data transmission, and caching strategies to make scalable and performant web applications.
• A key component of the UI would be developing highly performant data grids that support grouping and pivot-like capabilities across many dimensions. You would be familiar with all aspects of optimizing the browser rendering and data delivery to minimize latency for large volumes of data.
• You would be expected and encouraged to go ‘outside your lane’ and work on other architectural components as needed to bridge any gaps needed to support the web-centric initiatives. This can include identifying and bringing in other technologies where appropriate and/or changing 3rd party control libraries.
• You will support user profiles for controls, dashboards, and widgets to allow customization and sharing by multiple users.

• 5-10+ years of experience
• Proficient in C#.NET (5+ years of experience)
• Have architected web applications using frameworks with React (must have at least SOME professional experience) or Angular (need to be willing to learn React)  (5+ years of experience)
• Comfortable working with web frontends that have a mix of slowly and fast-changing data - caching and optimizing data transmission.
• Practical experience in using web sockets to render massive amounts of streaming data to the web frontends

• Expertise in using electron-based containers (like OpenFin, Finsemble) and communicating with other applications on windows desktop
• Experience with data visualization frameworks
• Experience in scaling out the middle-tier data distribution layer (i.e. distributed caches, messaging, etc.)
• Experience with alert aggregation, distribution, notification, and acknowledgement
• Familiarity with AWS Cloud Hosting offerings as it pertains the job requirements above
• Local to NYC (not required)

• Bachelor’s degree or higher in a technical field