Sam McSheaffrey

TerraCycle Overview:

We are TerraCycle® and we are Eliminating the Idea of Waste®.

Operating in over 21 countries across the Americas, Europe and Asia Pacific, TerraCycle is a global innovator in green business. It partners with many of the world’s largest consumer product companies and retailers to create collection and recycling solutions for hundreds of traditionally non-recyclable waste streams. By working with companies, retailers, governments and consumers, TerraCycle is able to collect and solve for just about every waste stream, from snack wrappers and contact lenses to ocean plastics and cigarette butts, all waste streams that otherwise end up in landfills, oceans, or incinerators. TerraCycle has received hundreds of awards globally and has been highlighted in some of the world's most recognized media outlets, including CNN, Wall St. Journal, Reuters.com New York Times, Forbes and thousands of others.

In May 2019, TerraCycle launched its newest initiative, Loop, a global circular shopping system that enables brands, retailers and consumers to transition from single-use disposable materials to reusable, durable packaging, washed by Loop and refilled by the brands. Loop has engaged many of the world's largest consumer product companies (including P&G, Nestlé, Unilever, PepsiCo, Coca-Cola, and Mondelez) and many of the world’s largest retailers in this platform. Loop is currently available in the mid-Atlantic and Northeastern U.S, and the greater Paris region in France, with plans to expand into several new markets including Canada, Japan, the UK and Germany in 2021.

Job Overview –

The TerraCycle Account Management Team seeks to hire a resourceful, autonomous and organised Account Manager to manage a portfolio of around 10-12 large and key accounts across Europe (mostly large FMCG brands) with a focus on the UK and France.

Their primary responsibility will be to manage the overall relationship with the client, the day to day running of recycling programmes and will ensure that all contractual obligations of the partnership are delivered to the right specifications and on time. They will oversee the launch of a recycling partnership and manage partnership projects where needed.

The role will be placed in the Account Management Team and will report to one of the Account Directors in the team.

The Account Manager will work closely with the Account Director to execute and deliver on set KPIs and strategies for growing revenue within their portfolio and expanding existing relationship and opportunities and ensure continuous renewals of partnerships. They will support the Account Director in building strategies for their portfolios and work on expanding existing relationships with key stakeholders.

Primary Responsibilities:

Recurring tasks will include but are not limited to:

• Serving as primary contact for a portfolio of brand partners
• Managing external client relationships to satisfaction to ensure renewal and growth
• Identifying and developing opportunities to drive business value for clients
• Ensuring all client inquiries are responded to in a timely fashion
• Identifying & resolving client concerns and troubleshoot and problem solve mostly independently where necessary
• Proactively driving account growth: Preparing upsell proposals and facilitate cross-sell opportunities with other departments
• Nurture and expand relationships with day-to day contacts and other key relevant stakeholders of their accounts
• Mostly independently negotiate renewal terms
• Coordinate with internal teams to develop plans for and regularly review programme performance
• Preparing internal account performance data for their portfolio
• Creating client-ready documents, including monthly reports (in both Excel and PowerPoint) and custom presentations
• Provide clients with programme & budget updates and proposals according to their internal budgeting and planning process
• Managing programme operational flow, pricing files, presentations, and contracts
• Coordinating internal processes, including monthly invoicing and annual renewal pricing & projection process in conjunction with Operations team
• Providing project management support for product orders, design projects, and brand activations as needed

 

Requirements/Skills –

Minimum of 3 years of experience in an Account Management/ Relationship Management role

Proven ability to build and grow client relationships Experience in growing revenue with clients as well as cross and upsells Excellent written and spoken English and French Solid business acumen Solid number literacy and ability to analyse data Strong communicator with excellent presentation skills A creative problem solver capable of thinking outside the box Proficient in Microsoft Office Suite (particularly PowerPoint) Solid team player who can collaborate cross-functionally and across cultures Solid organizational skills including attention to detail, ability to multitask and to prioritise among competing tasks Capability to thrive in a fast-paced, high-volume work environment A sense of resourcefulness, ability to adapt, and positive attitude

Desirable:

Experience in client management within FMCG company is a added bonus

Project management experience is a plus A demonstrable interest in sustainable/green business would be beneficial

Compensation:

Salary depending on experience

25 Paid Holiday Days Summer Friday 2 Volunteering Days Online Yoga and wellbeing activities Company Pension contribution Enhanced Parental Leave Quarterly team engagement Hybrid working - opportunity to work from home up to 2 days per week Work anywhere for 1 month Office exchange programme

 

Job description is not all-inclusive. TerraCycle reserves the right to amend this job description at any time. TerraCycle is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. All candidates must already have the eligibility to work in the UK.

TerraCycle is committed to Diversity, Equality and Inclusion.